Debug and fix Virtuozzo / KVM broken Hypervisor error: ‘PrlSDKError(‘SDK error: 0x80000249: Unable to connect to Virtuozzo. You may experience a connection problem or the server may be down.’ on CentOS Linux howto

Thursday, 28th January 2021

Reading Time: 6minutes

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I've recently yum upgraded a CentOS Linux server runinng Virtuozzo kernel and Virtuozzo virtualization Virtual Machines to the latest available CentOS Linux release 7.9.2009 (Core) just to find out after the upgrade there was issues with both virtuozzo (VZ) way to list installed VZ enabled VMs reporting Unable to connect to Virtuozzo error like below:
 

[root@CENTOS etc]# prlctl list -a
Unable to connect to Virtuozzo. You may experience a connection problem or the server may be down. Contact your Virtuozzo administrator for assistance.


Even the native QEMU KVM VMs installed on the Hypervisor system failed to work to list and bring up the VMs producing another unexplainable error with virsh unable to connect to the hypervisor socket

[root@CENTOS etc]# virsh list –all
error: failed to connect to the hypervisor
error: Failed to connect socket to '/var/run/libvirt/libvirt-sock': No such file or directory


In dmesg cmd kernel log messages the error found looked as so:

[root@CENTOS etc]# dmesg|grep -i sdk


[    5.314601] PrlSDKError('SDK error: 0x80000249: Unable to connect to Virtuozzo. You may experience a connection problem or the server may be down. Contact your Virtuozzo administrator for assistance.',)

To fix it I had to experiment a bit based on some suggestions from Google results as usual and what turned to be the cause is a now obsolete setting for disk probing that is breaking libvirtd

Disable allow_disk_format_probing in /etc/libvirt/qemu.conf

The fix to PrlSDKError('SDK error: 0x80000249: Unable to connect to Virtuozzo comes to commenting a parameter inside 

/etc/libvirt/qemu.conf

which for historical reasons seems to be turned on by default it is like this

allow_disk_format_probing = 1


Resolution is to either change the value to 0 or completely comment the line:

[root@CENTOS etc]# grep allow_disk_format_probing /etc/libvirt/qemu.conf
# If allow_disk_format_probing is enabled, libvirt will probe disk
#allow_disk_format_probing = 1
#allow_disk_format_probing = 1


Debug problems with Virtuozzo services and validate virtualization setup

What really helped to debug the issue was to check the extended status info of libvirtd.service vzevent vz.service libvirtguestd.service prl-disp systemd services

[root@CENTOS etc]# systemctl -l status libvirtd.service vzevent vz.service libvirtguestd.service prl-disp

Here I had to analyze the errors and googled a little bit about it


Once this is changed I had to of course restart libvirtd.service and rest of virtuozzo / kvm services

[root@CENTOS etc]# systemctl restart libvirtd.service ibvirtd.service vzevent vz.service libvirtguest.service prl-disp


Another useful tool part of a standard VZ install that I've used to make sure each of the Host OS Hypervisor components is running smoothly is virt-host-validate(tool is part of libvirt-client rpm package)

[root@CENTOS etc]# virt-host-validate
  QEMU: Checking for hardware virtualization                                 : PASS
  QEMU: Checking if device /dev/kvm exists                                   : PASS
  QEMU: Checking if device /dev/kvm is accessible                            : PASS
  QEMU: Checking if device /dev/vhost-net exists                             : PASS
  QEMU: Checking if device /dev/net/tun exists                               : PASS
  QEMU: Checking for cgroup 'memory' controller support                      : PASS
  QEMU: Checking for cgroup 'memory' controller mount-point                  : PASS
  QEMU: Checking for cgroup 'cpu' controller support                         : PASS
  QEMU: Checking for cgroup 'cpu' controller mount-point                     : PASS
  QEMU: Checking for cgroup 'cpuacct' controller support                     : PASS
  QEMU: Checking for cgroup 'cpuacct' controller mount-point                 : PASS
  QEMU: Checking for cgroup 'cpuset' controller support                      : PASS
  QEMU: Checking for cgroup 'cpuset' controller mount-point                  : PASS
  QEMU: Checking for cgroup 'devices' controller support                     : PASS
  QEMU: Checking for cgroup 'devices' controller mount-point                 : PASS
  QEMU: Checking for cgroup 'blkio' controller support                       : PASS
  QEMU: Checking for cgroup 'blkio' controller mount-point                   : PASS
  QEMU: Checking for device assignment IOMMU support                         : PASS
  QEMU: Checking if IOMMU is enabled by kernel                               : WARN (IOMMU appears to be disabled in kernel. Add intel_iommu=on to kernel cmdline arguments)
   LXC: Checking for Linux >= 2.6.26                                         : PASS
   LXC: Checking for namespace ipc                                           : PASS
   LXC: Checking for namespace mnt                                           : PASS
   LXC: Checking for namespace pid                                           : PASS
   LXC: Checking for namespace uts                                           : PASS
   LXC: Checking for namespace net                                           : PASS
   LXC: Checking for namespace user                                          : PASS
   LXC: Checking for cgroup 'memory' controller support                      : PASS
   LXC: Checking for cgroup 'memory' controller mount-point                  : PASS
   LXC: Checking for cgroup 'cpu' controller support                         : PASS
   LXC: Checking for cgroup 'cpu' controller mount-point                     : PASS
   LXC: Checking for cgroup 'cpuacct' controller support                     : PASS
   LXC: Checking for cgroup 'cpuacct' controller mount-point                 : PASS
   LXC: Checking for cgroup 'cpuset' controller support                      : PASS
   LXC: Checking for cgroup 'cpuset' controller mount-point                  : PASS
   LXC: Checking for cgroup 'devices' controller support                     : PASS
   LXC: Checking for cgroup 'devices' controller mount-point                 : PASS
   LXC: Checking for cgroup 'blkio' controller support                       : PASS
   LXC: Checking for cgroup 'blkio' controller mount-point                   : PASS
   LXC: Checking if device /sys/fs/fuse/connections exists                   : PASS


One thing to note here that virt-host-validate helped me to realize the  fuse (File system in userspace) module kernel support enabled on the HV was missing so I've enabled temporary for this boot with modprobe and permanently via a configuration like so:

# to load it one time
[root@CENTOS etc]#  modprobe fuse
# to load fuse permnanently on next boot

[root@CENTOS etc]#  echo fuse >> /etc/modules-load.d/fuse.conf

Disable selinux on CentOS HV

Another thing was selinux was enabled on the HV. Selinux is really annoying thing and to be honest I never used it on any server and though its idea is quite good the consequences it creates for daily sysadmin work are terrible so I usually disable it. It could be that a Hypervisor Host OS might work just normal with the selinux enabled but just in case I decided to remove it. This is how

[root@CENTOS etc]#  sestatus
SELinux status:                 enabled
SELinuxfs mount:                /sys/fs/selinux
SELinux root directory:         /etc/selinux
Loaded policy name:             targeted
Current mode:                   enforcing
Mode from config file:          enforcing
Policy MLS status:              enabled
Policy deny_unknown status:     allowed
Max kernel policy version:      31

To temporarily change the SELinux mode from targeted to permissive with the following command:

[root@CENTOS etc]#  setenforce 0

Edit /etc/selinux/config file and set the SELINUX mod to disabled

[root@CENTOS etc]# vim /etc/selinux/config
# This file controls the state of SELinux on the system.
# SELINUX= can take one of these three values:
#       enforcing – SELinux security policy is enforced.
#       permissive – SELinux prints warnings instead of enforcing.
#       disabled – No SELinux policy is loaded.
SELINUX=disabled
# SELINUXTYPE= can take one of these two values:
#       targeted – Targeted processes are protected,
#       mls – Multi Level Security protection.
SELINUXTYPE=targeted

Finally rebooted graceously the machine just in case with the good recommended way to reboot servers with shutdown command instead of /sbin/reboot

[root@CENTOS etc]# shutdown -r now

The advantage of shutdown is that it tries to shutdown each service by sending stop requests but usually this takes some time and even a shutdown request could take longer to proccess as each service such as a WebServer application is being waited to close all its network connections etc. |
However if you want to have a quick reboot and you don't care about any established network connections to third party IPs you can go for the brutal old fashioned /sbin/reboot 🙂

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