Posts Tagged ‘dns records’

Fixing QMAIL mail server SMTP auto-configure issues in Thunderbird and other mail IMAP / POP3 mobile clients

Friday, July 13th, 2012

Reading Time: 3minutes

One of the QMAIL mail servers, setup-uped on a Debian host has been creating some auto configuration issues. Every-time a new mail user tries to use the embedded Thunderbird client auto configuration, the auto config fails leaving the client unable to use his Mailbox through POP3 or IMAP protocols.

Since about 2 years Thunderbird and many other modern pop3 and imap mail desktop and mobile clients are by default using the auto configuration and hence it was unthinkable to manually change settings for new clients with the QMAIl install; Besides that most of the Office users are always confused, whether they have to manually change SMTP or POP3 host for a server.

Below is a screenshot displaying the warning during email auto-configuration:

Thunderbird new Mail account setup auto config warning SMTP not OKThe orange color in the button for the newly auto-detected smtp.mail-domain.com indicates, something is not right with the SMTP host.

Obviously, something was wrong with smtp.mail-domain.com, hence I checked where smtp.mail.domain.com resolves with host command. What I found was actually smtp.mail-domain.comActive ( A ) DNS records was pointing to an IP address, our company previously used for the mail server. At present time the correct mail server host name is mx.mail-domain.com and the QMAIL installation on mx.soccerfame.com is configured to be the actual SMTP server.

By default Thunderbird and many other POP3, IMAP mail clients, however automatically assume the default SMTP host for a mail server is to be configured under a host name smtp.mail-domain.com. This is really strange, especially when the primary MX record for mail-domain.com domain is pointing to mx.mail-domain.com, e.g.:

qmail:~# host -t MX mail-domain.com
soccerfame.com mail is handled by 10 mx.mail-domain.com.
soccerfame.com mail is handled by 20 mail.mail-domain.com.
soccerfame.com mail is handled by 30 mail-domain.com.

The whole warning was caused due to the fact mx.mail-domain.com was resolving to an IP like xxx.xxx.xxx.xxx, whether smtp.mail-domain.com was resolving to yyy.yyy.yyy.yyy

Both xxx.xxx.xxx.xxx and yyy.yyy.yyy.yyy hosts were configured to have a different qmail SMTP host i.e.:

The server under IP xxx.xxx.xxx.xxx – (mx.mail-domain.com) was configured in /var/qmail/control/me to be mx.mail-domain.com and the other old one yyy.yyy.yyy.yyy – (mail.mail-domain.com) had (mail.mail-domain.com) in /var/qmail/control/me

As smtp.mail-domain.com was actually being still resolved to mail.mail-domain.com, the EMAILs were improperly trying to be sent with a configured DNS hostname of smtp.mail-domain.com, where the actual one on the server was mail.mail-domain

It took, me about an hour of pondering what is causing the oddities until I got the here explained issue. As the DNS recors for the domain the sample mail-domain.com were handled by Godaddy, to fix the mess, I logged in to Godaddy and;

a)deleted – DNS record for smtp.mail-domain.com.
b) Created new CNAME record for smtp.mail-domain.com to be a domain alias for mx.soccerfame.com

A few minutes, afterwards I tried configuring once again the same email account in Thunderbird and this time both imap.mail-domain.com and smtp.mail-domain.comturned green; indicating everything is configured fine.

To be 100% sure all is working fine I first fetched, all email via the IMAP protocol without hassles and onwards sent a test email to my Gmail account; thanksfully the sent email was delivered to Gmail indicating both Get Mail and Send Mail functions worked now fine.

Thunderbird icedove new mail account setup auto config Okay
 

Strained day

Saturday, March 31st, 2007

Reading Time: 2minutes
Yesterday the day was quite strained. We were prepairing for few weeks to host the new website of pozvanete.bgcreated by our firm Design.BG, so yesterday in 9:40, our project manager has called and said pozvanete.bg’s DNSrecord is already changed to point to our server, but there is a problem while http://www.pozvanete.bg opensnormally, http://pozvanete.bg opens DBG’s 404 error page. I remembered that this is due to a configuration of theserver cause there was some SEO stuff in the past on the server, so I was able to fix the problem quickly.The problems started to come after that. The machine where we hosted the site (and it was the only site there was1.6ghz AMD with 1 giga of RAM). Unfortunately 30 minutes after it started to open from our server I observed themachine’s cpu stays idle 0.0 all the time and the site responds very slowly to browser requests. I tried to tinkerit changing things from the webserver configuration file with no luck. I spoke with my boss explained him the situationso he decided we’ll move the site on another machine which is ( 3.0 Ghz Intel ), and the next week we’ll move the siteagain to a rack machine colocated in Sofia in Evo Link. It took a lot of conversations over the phone and talk with Vladibefore we moved completely the site on the new machine before that I have to recompile the machine’s current httpd and php to match the requirements of the site but Praise the Lord in the everything went smoothly and we were able to move the site completely the site to the new location. I’ve speak with Pozvanete’s administrator to change the DNS records to point to the new machine and in 6:00 o’clock the site could be seen from the new server. In the mean time Bobb has bought an IBM rack he quickly packed it and send it to Sofia. Among all this a lot of collegues from the office found me urgent work, I got a complaint about a problem with the mails of propertyinvestld the guy claimed our webmail sent the .doc files as winmail.dat which as I suspected was not true. But Praise the Lord everything went smoothly in the end. In 8:00 o’clock we go out of home with Nomen and decided to go to the Mino’s coffee to see Sami cause he’s has come back from Sofia. Mino’s coffee was a lot of fuller than usual, and it was very smoky, Tsetso speak a lot about art and history as usual, I was bored as usual etc. etc.After that we had the idea to watch a film in Nomen’s home but my Aunt called and said if I have time it will be good to see my grandma cause she is not feeling well (they made her eye surgery 3 days ago). I went to his home and stayed with her it’s awful she is such a nice lady and she’s suffering so much. She said how bad she felt nobody went to the hospital to see her for 3 days ( First I was angry to my mother .. then I calmed down ). I realized all the world is in birth pains as written in the Bible so I praid a lot to the Creator to have mercy over my grandma. Then I tried reading The Bible for some time but I was too sleepy and I went to bed. END—–